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Purpose
These General Terms of Use (hereinafter “GTU”) are intended to define the terms and conditions of access to and use of the Frett One platform (hereinafter “the Platform”), accessible via mobile applications (client application and provider application) and the administration dashboard.
Frett One is a digital platform connecting clients wishing to book services with providers offering said services. The Platform facilitates the search, booking, payment and evaluation of services.
Any registration or use of the Platform implies unreserved acceptance of these GTU. If you do not accept these conditions, you must immediately cease all use of the Platform.
Definitions
Platform: all mobile applications (client application, provider application) and the administrator dashboard operated by Frett One.
User: any natural or legal person registered on the Platform, whether as a Client or Provider.
Client: any User registered on the Platform for the purpose of searching, booking and benefiting from services offered by Providers.
Provider: any professional User registered on the Platform for the purpose of offering their services to Clients.
Service: any service offered by a Provider via the Platform, which may include add-ons and variants.
Appointment: a confirmed booking between a Client and a Provider for the completion of one or more Services.
Commission: the percentage charged by Frett One on each transaction carried out via the Platform.
Wallet: the virtual account assigned to each Provider for managing their earnings on the Platform.
Registration and account creation
3.1 Registration conditions
Registration on the Platform is open to any natural person aged at least 18 years old with full legal capacity, as well as to any legally established legal entity in Algeria. Registration is free for Clients.
3.2 Registration process
The User must provide accurate and complete information upon registration, including: their first and last name, phone number, and email address. The User agrees to keep their information up to date.
3.3 Provider registration
In addition to general information, the Provider must provide: their company name, professional address, tax identification number, commercial register number and required verification documents. The Provider account is subject to a verification process by Frett One. The verification status may be: unverified, pending, verified or rejected.
3.4 Account security
The User is solely responsible for the confidentiality of their login credentials. Any activity carried out via their account is presumed to have been performed by the User themselves. In the event of suspected unauthorized use, the User must notify Frett One immediately.
Description of Platform services
4.1 For Clients
The Platform allows Clients to: browse available service niches and categories, search for Providers by name, location, category or rating, view Provider profiles (description, schedules, photo gallery, reviews), book appointments for one or more services (including variants and add-ons), make payments online or in cash, leave reviews and ratings on Providers, benefit from the loyalty and referral program, add Providers to favorites and contact customer support.
4.2 For Providers
The Platform allows Providers to: create and manage their professional profile, define their services with prices, durations and variants, manage their opening hours and availability exceptions, receive and manage appointment requests (confirmation, cancellation, tracking), manage their team (team members), view their wallet and submit withdrawal requests, access usage and performance statistics, respond to Client reviews, manage promotions and special offers and subscribe to a subscription plan.
4.3 Multilingualism
The Platform is available in three languages: French, English and Arabic. The User can choose their preferred language in their account settings.
Booking and appointments
5.1 Booking process
The Client selects one or more services offered by a Provider, chooses an available date and time slot, and confirms their booking. The appointment may be confirmed automatically or manually by the Provider, depending on the settings defined by the latter.
5.2 Appointment statuses
An appointment may have the following statuses: awaiting confirmation, confirmed, in progress, completed, partially completed, cancelled or no-show.
5.3 Cancellation
Cancellation of an appointment may be initiated by the Client, the Provider or the system. The cancellation must be accompanied by a reason. The specific cancellation conditions and any penalties are defined by the Provider and communicated to the Client before booking confirmation.
5.4 No-show
In the event of a Client’s absence from the appointment without prior cancellation, the appointment is marked as “no-show.” Penalties may be applied in accordance with the Provider’s conditions.
Pricing, payments and commissions
6.1 Service pricing
Service prices are freely set by Providers. Each service may have variants (with different prices and durations) and optional add-ons. Prices displayed on the Platform are in Algerian Dinars (DZD) and include all applicable taxes, unless otherwise stated.
6.2 Payment methods
The Platform accepts the following payment methods: cash (payment to the Provider), e-Dhahabia card, credit card and bank transfer. Online payments are processed securely via partner payment gateways (SlickPay, Chargily).
6.3 Platform commission
Frett One charges a default commission of fifteen percent (15%) on the amount of each transaction carried out via the Platform. This rate may be adjusted individually for each Provider. Providers who have subscribed to a subscription plan may benefit from a reduction in the commission rate. The commission is automatically deducted from the transaction amount before payment to the Provider.
6.4 Payment fees
Payment processing fees may apply depending on the chosen payment method. These fees are communicated to the Provider before each transaction.
6.5 Provider wallet
Each Provider has a virtual wallet on the Platform displaying: the available balance, pending balance, total earnings, total withdrawn, total commissions paid and any outstanding debt amount. The Provider may request a withdrawal of their available balance at any time, subject to the required minimum balance.
6.6 Withdrawal requests
Withdrawal requests are subject to a validation process by the Frett One administration. A withdrawal request may go through the following statuses: pending, processing, completed, rejected or cancelled. Withdrawal fees may apply. In case of rejection, the reason is communicated to the Provider.
6.7 Debt management
In the event of a negative balance (debt), the Provider may submit a debt transfer request to regularize their situation. A Provider whose account shows a negative balance exceeding the authorized limit may be subject to account suspension.
6.8 Refunds
Refunds are handled on a case-by-case basis. In the event of an approved refund, the amount is returned to the Client via the original payment method or through a payment made by the administration. The reason and amount of the refund are recorded in the system.
Subscription plans for Providers
7.1 Description
Frett One offers various subscription plans to Providers, offering advanced features, including: a reduction in the commission rate, an increase in the team member limit, an increase in the limit of services offered and exclusive features depending on the chosen plan.
7.2 Subscription pricing
Subscription plans are offered on a monthly or annual basis. The prices and features of each plan are detailed on the Platform and may be modified by Frett One with reasonable notice.
7.3 Renewal and cancellation
The subscription is configured for manual renewal only. The Provider will be notified two days before the renewal date. The Provider may cancel their subscription at any time. Cancellation takes effect at the end of the current period. No pro-rata refund will be made in the event of early cancellation, unless otherwise stated.
Rating and review system
8.1 Client reviews
After each completed appointment, the Client may leave a review comprising a rating (from 1 to 5) and an optional comment. Reviews may be published publicly.
8.2 Provider responses
Providers have the ability to respond to reviews left by Clients. Responses must remain respectful and professional.
8.3 Moderation
Frett One reserves the right to moderate and remove any review that is contrary to these GTU, including reviews containing abusive, defamatory, discriminatory or manifestly fraudulent content.
Loyalty and referral program
9.1 Loyalty points
Clients can accumulate loyalty points through various actions: completing appointments, referring new Clients, participating in promotions or manual allocation by the administration. Loyalty points may be redeemed for discounts or benefits under the conditions defined by Frett One. Loyalty points have a validity period and expire automatically after this period.
9.2 Referral program
Each Client has a unique referral code. When a new Client registers using a referral code, the referrer and the referred Client may receive bonus loyalty points under the applicable conditions.
Reporting system
10.1 Types of reports
Users may report problematic content or behavior via the integrated reporting system. Report types include: false information, inappropriate content, scam and identity theft.
10.2 Report handling
Each report is reviewed by the Frett One moderation team. Possible actions following the review are: a warning, a profile update, a temporary suspension, a ban or no action if the report is deemed unfounded.
Account suspension and termination
11.1 Grounds for suspension
Frett One reserves the right to temporarily or permanently suspend a User account in the following cases: exceeding the negative balance limit, late payment, manual suspension by the administration or violation of these GTU (policy violation).
11.2 Effects of suspension
During the suspension period, the User can no longer access the Platform’s features. The suspension may be accompanied by an expiry date, after which the account is automatically reactivated. The User is informed of the reason for the suspension.
11.3 Account deletion
The User may request the deletion of their account at any time by contacting customer support. Deletion results in the logical deletion of data in accordance with our Privacy Policy. Data required to fulfill legal and accounting obligations is retained for the legally required periods.
Intellectual property
12.1 Frett One’s rights
All elements constituting the Platform (logos, trademarks, software, interfaces, databases, texts, images, icons) are the exclusive property of Frett One or its partners and are protected by intellectual property laws. Any unauthorized reproduction, representation, modification or exploitation of these elements is strictly prohibited.
12.2 User content
Users retain ownership of their content published on the Platform (photos, reviews, descriptions). By publishing content on the Platform, the User grants Frett One a non-exclusive, free, worldwide and transferable license to use, reproduce and display said content in connection with the operation of the Platform.
Liability
13.1 Intermediary role
Frett One acts as a technical intermediary between Clients and Providers. Frett One does not itself provide the services offered by Providers and cannot be held liable for the quality, conformity or execution of services performed by Providers.
13.2 Limitation of liability
Frett One cannot be held liable for: direct or indirect damages resulting from the use or inability to use the Platform, disputes between Clients and Providers, loss of data or revenue, temporary service interruptions for maintenance or updates, nor for the acts or omissions of Providers in the performance of their services.
13.3 Platform availability
Frett One endeavors to ensure continuous availability of the Platform but does not guarantee uninterrupted access. Interruptions may occur due to maintenance, updates or force majeure.
Notifications and communications
14.1 System notifications
The Platform sends notifications to Users regarding: appointments (confirmations, reminders, cancellations), payments and transactions, promotions and special offers, system announcements (information, warnings, critical alerts, promotions, new features) and security updates.
14.2 Notification preferences
The User may manage their notification preferences in their account settings. Certain essential notifications related to security and account operation cannot be disabled.
Customer support
15.1 Support tickets
Users may contact customer support via the integrated ticketing system on the Platform. Each ticket is handled according to a priority order: low, normal, high or urgent. Progress tracking is available in the Application.
15.2 Feature requests
Users may submit feature requests via the Platform. Other Users may vote (positively or negatively) on submitted requests. Frett One reserves the right to prioritize and implement features according to its own criteria.
User obligations
16.1 General obligations
Every User agrees to: provide truthful and up-to-date information, use the Platform in compliance with applicable laws and regulations, respect the rights of other Users, not use the Platform for fraudulent or illegal purposes and not attempt to circumvent the Platform’s security mechanisms.
16.2 Specific obligations of Providers
Providers further agree to: hold all legal authorizations necessary to carry out their activity, provide services consistent with their description on the Platform, honor confirmed appointments, keep their availability information up to date, respond within a reasonable time to appointment requests and maintain expected quality standards.
16.3 Specific obligations of Clients
Clients agree to: attend confirmed appointments, cancel sufficiently in advance in case of inability to attend, behave respectfully towards Providers and leave honest and constructive reviews.
Personal data protection
The processing of Users’ personal data is governed by our Privacy Policy, available separately on the Platform. By using the Platform, the User acknowledges having read said Privacy Policy.
Applicable law and disputes
18.1 Applicable law
These GTU are governed by Algerian law. Any question relating to their interpretation or execution will be subject to Algerian law.
18.2 Amicable resolution
In the event of a dispute, the parties agree to seek an amicable solution before taking any legal action. The User may contact Frett One support to attempt to resolve any dispute.
18.3 Competent jurisdiction
Failing an amicable resolution, any dispute shall be submitted to the competent courts of Algeria.
Modification of the GTU
Frett One reserves the right to modify these GTU at any time. Users will be informed of any substantial modification by notification in the Application. Continued use of the Platform after the effective date of the modifications constitutes acceptance of the new GTU.
Contact
For any questions relating to these GTU, you may contact us:
Email: contact@frett-one.dz
Phone: +213 658 48 70 17
