Frett One Last updated:
Introduction
Welcome to Frett One. We are committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, store and protect your personal information when you use our platform connecting clients and service providers.
By using the Frett One application (hereinafter “the Application” or “the Platform”), you accept the practices described in this policy. If you do not accept these conditions, we invite you not to use our services.
Data Controller
The controller of your personal data is:
Company name: Frett One
Email: contact@frett-one.dz
Phone: +213 658 48 70 17
Personal data collected
We collect different categories of personal data depending on your use of the Platform:
3.1 Identification and account data
First and last name
Email address
Phone number
Date of birth
Gender
Profile photo
Postal address, city and postal code
Account type (client, provider)
Language preference (French, English, Arabic)
3.2 Service provider data
Company name and business description
Professional address and geographic coordinates (latitude/longitude)
Professional phone number and email
Tax identification number and commercial register
Verification documents
Opening hours
Accepted payment methods
Social media links and image gallery
3.3 Booking and transaction data
Appointment history (bookings, cancellations, completed appointments)
Details of booked services and chosen variants
Transaction amounts and commissions
Payment methods used (cash, e-Dhahabia, credit card, bank transfer)
Payment and refund history
3.4 Technical and usage data
IP address
User agent (browser and device type)
Device token for push notifications
Activity logs (actions performed on the Platform)
Notification preferences
3.5 Review and reporting data
Ratings and comments left on providers
Provider responses to reviews
Reports and flagging (inappropriate content, false information, identity theft, scam)
3.6 Loyalty program data
Loyalty points accumulated, redeemed and expired
Referral code and referral information
Client loyalty categories
Purposes of data processing
Your personal data is collected and processed for the following purposes:
Account management: creation, authentication, identity verification and management of your user profile.
Matchmaking: enabling the search, discovery and booking of services from providers.
Appointment management: scheduling, confirmation, tracking and appointment history.
Payment processing: executing financial transactions, calculating commissions, managing provider wallets and processing withdrawals.
Loyalty program: managing loyalty points, referrals and promotions.
Platform improvement: analyzing usage statistics, reviews and feedback to improve our services.
Communication: sending notifications related to appointments, payments, promotions and system announcements.
Customer support: handling support tickets, feature requests and reports.
Security: detecting and preventing fraud, abuse and violations of our terms of use.
Legal obligations: compliance with applicable Algerian legislation.
Legal basis for processing
The processing of your personal data is based on the following legal grounds:
Performance of a contract: processing is necessary for the performance of the contract to which you are a party (use of the Platform, booking of services, payment processing).
Consent: for certain processing operations such as sending promotional notifications or collecting geolocation data.
Legitimate interests: improving our services, preventing fraud and ensuring Platform security.
Legal obligations: compliance with our legal and regulatory obligations in Algeria.
Sharing of personal data
We may share your personal data with the following categories of recipients:
Between users: provider profile information is visible to clients to facilitate matchmaking. Public reviews are accessible to all users.
Payment providers: we share data necessary for payment processing with our payment partners (SlickPay, Chargily).
Competent authorities: we may communicate your data to judicial or administrative authorities when required by law.
Technical providers: our technical subcontractors (hosting, maintenance, analysis) may access your data strictly within the scope of their assignments.
We never sell your personal data to third parties.
Data security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure or destruction, including:
Encryption of sensitive data
Role-based access control (super administrator, support administrator, content administrator, financial administrator)
Logical deletion of data (data is marked as deleted without being physically erased, allowing restoration if necessary)
Activity and access logging
Verification and validation of provider accounts
Reporting and moderation system
Data retention
Your personal data is retained for as long as necessary for the purposes for which it was collected:
Account data: retained for the entire duration of your account’s activity and in accordance with applicable legal periods after its deletion.
Transaction data: retained in accordance with legal and accounting obligations in force in Algeria (minimum 10 years).
Appointment and review data: retained for the lifetime of your account.
Activity logs: retained for a limited period necessary for security and dispute resolution.
Support data: retained for the duration of ticket processing and a reasonable period after its closure.
After the retention periods expire, your data is deleted or irreversibly anonymized.
Your rights
In accordance with applicable personal data protection legislation, you have the following rights:
Right of access: you may request to know the personal data we hold about you.
Right of rectification: you may request the correction of inaccurate or incomplete data.
Right of deletion: you may request the deletion of your personal data, subject to our legal retention obligations.
Right to restriction of processing: you may request the restriction of processing of your data in certain cases.
Right to object: you may object to the processing of your data for commercial prospecting purposes.
Right to data portability: you may request to receive your data in a structured and commonly used format.
Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, you may contact us at the details provided in section 10 of this policy.
Cookies and similar technologies
The Application may use cookies and similar technologies to:
Ensure the proper functioning of the Platform
Remember your preferences (language, notifications)
Analyze Platform usage for statistical purposes
Improve security and prevent fraud
You can manage your cookie preferences in your device or browser settings.
Data transfers
Your personal data is primarily stored and processed in Algeria. In the event that a transfer of data to a third country is necessary (for example, for hosting or processing by technical subcontractors), we ensure that appropriate safeguards are in place to protect your data in accordance with applicable legislation.
Protection of minors
The Frett One Platform is not intended for persons under the age of 18. We do not knowingly collect personal data concerning minors. If we discover that data relating to a minor has been collected without the consent of a parent or legal guardian, we will take the necessary steps to delete it as soon as possible.
Changes to the privacy policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be published on the Platform and, where applicable, notified to you via the Application. The date of the last update is indicated at the top of this document.
We encourage you to regularly consult this page to stay informed of our data protection practices.
Contact us
For any questions relating to this Privacy Policy, to exercise your rights or to report a problem related to your personal data, you may contact us:
Email: contact@frett-one.dz
Phone: +213 658 48 70 17
We are committed to responding to your request within a reasonable timeframe and in accordance with applicable legal requirements.
