FAQ – FRETT Service Providers
What is FRETT?
FRETT is a booking platform that allows service providers to receive and manage appointments online, simply and efficiently.
Who is FRETT for?
FRETT is intended for salons, barbershops, car wash centers, medical practitioners, and wellness professionals.
How do I create a provider account?
Register via the app, complete your personal and professional information, then submit your profile for validation.
Is my account validated automatically?
No. Each profile is verified by the FRETT team to ensure the quality and reliability of service providers.
Can I edit my information after validation?
Yes, you can edit your information at any time from your provider dashboard.
How do I add or edit my services?
From your dashboard, you can add, edit, or deactivate services at any time.
Can I change my prices?
Yes, prices are fully configurable from your provider dashboard.
How do bookings work?
Clients book based on your real-time availability. Appointments are automatically added to your schedule.
Can I cancel an appointment?
Yes, but repeated cancellations may impact your level and visibility.
How do I avoid double bookings?
FRETT automatically synchronizes your schedule in real time.
How does the FRETT commission work?
The commission depends on your provider level and chosen plan. The higher your performance, the more favorable the commission.
When do I get paid?
Payments are available after each service, according to the timelines indicated in your financial dashboard.
How do I request a withdrawal?
You can submit a withdrawal request from the Finance section of your account.
What is the FRETT level system?
It is a performance-based system (punctuality, quality, cancellations) that influences your visibility and commissions.
How do I improve my level?
By providing quality service, respecting schedules, and avoiding cancellations.
Can clients leave reviews?
Yes, after each service, clients can rate their experience.
Can I reply to reviews?
Yes, you can reply to reviews from your provider dashboard.
Is FRETT paid for service providers?
FRETT offers plans with subscription and commission. Details are available in the Subscription section.
Can I change or cancel my subscription?
Yes, at any time from your account.
How do I contact FRETT support?
Via the Help or Support section in the app.
Is my data secure?
Yes, FRETT applies security standards to protect your data and that of your clients.
